Privacy Policy

Last Updated: January 2025

Welcome to Xicuco's Privacy Policy. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and safeguard your information when you use our personal driver services.

1. Information We Collect

To provide you with exceptional personal driver services, we collect various types of information:

1.1 Personal Information

Contact Details: Name, email address, phone number, and billing address
Account Information: Username, password, and account preferences
Location Data: Pick-up and drop-off addresses, GPS coordinates during service
Payment Information: Credit card details, billing information (processed securely through third-party payment processors)
Identification: Driver's license or other identification when required for certain services

1.2 Automatically Collected Information

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent on our platform)
Cookies and similar tracking technologies
Trip history and service preferences

2. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To provide, maintain, and improve our personal driver services
Communication: To contact you regarding bookings, service updates, and customer support
Safety and Security: To ensure the safety of our clients and drivers, including background checks and trip monitoring
Payment Processing: To process transactions and manage billing
Personalization: To customize your experience and provide relevant recommendations
Legal Compliance: To comply with legal obligations and protect our legal rights
Marketing: To send promotional materials and service updates (with your consent)

3. Information Sharing and Disclosure

We respect your privacy and only share your information in the following circumstances:

3.1 With Your Consent

We may share your information when you explicitly authorize us to do so.

3.2 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including payment processors, background check services, and technology platforms. These providers are bound by confidentiality agreements.

3.3 Drivers

Your name, phone number, and location information are shared with assigned drivers to facilitate service delivery.

3.4 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our rights and safety.

4. Data Security

We implement robust security measures to protect your personal information:

Encryption of sensitive data during transmission (SSL/TLS protocols)
Secure storage systems with restricted access
Regular security audits and vulnerability assessments
Employee training on data protection practices
Multi-factor authentication for account access

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

Account information is retained while your account is active
Trip records are maintained for 7 years for legal and tax purposes
Payment information is retained according to financial regulations
Marketing preferences are kept until you opt out or request deletion

6. Your Privacy Rights

You have the following rights regarding your personal information:

Access: Request copies of your personal data
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Opt-out: Unsubscribe from marketing communications at any time
Restriction: Request limitation on how we use your information

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Our cookies serve the following purposes:

Essential cookies for website functionality
Performance cookies to analyze usage patterns
Functionality cookies to remember your preferences
Marketing cookies for targeted advertising (with consent)

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

12. Contact Us

Questions About This Privacy Policy?

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Xicuco

Address: 47 Elmfield Road, London, SW17 8BL

Email: [email protected]

Phone: +44 20 3481 9275

Your privacy matters to us. At Xicuco, we are dedicated to maintaining the trust you place in us by handling your personal information with care and transparency. Thank you for choosing our personal driver services.